FAQ

 

Frequently Asked Questions

1. Is AHL committed to sustainability?

Yes, we are deeply committed to sustainability at AHL Apparel. While achieving 100% sustainability is a challenge for any brand, we adopt a slow fashion approach. Each garment is designed, embroidered, and printed in-house by myself, Abbie. We source our blank garments from a top European supplier based in Belgium, ensuring they are GOT certified and made from 100% cotton and recycled materials. This commitment allows us to offer eco-friendly modern apparel that aligns with our sustainability values.

2. Do you ship internationally?

Yes, we are based in Belfast, Northern Ireland, and we ship our products across the UK, Europe, the Republic of Ireland, and internationally. No matter where you are, you can enjoy our unique and sustainable fashion.

3. What are your lead times?

Our current lead times range from 7 to 10 days. This period may vary depending on the shipment of blanks to our studio. However, we are committed to keeping you updated throughout the shipping process of your order, ensuring transparency and reliability.

4. Is there an AHL store?

Currently, we operate exclusively online. However, we regularly attend pop-up events around Belfast, Northern Ireland. You can stay informed about these events by checking our website and social media platforms for the latest updates.

5. What is your return policy?

All information regarding our return and exchange policies can be found in the footer of each page on our website.

6. Do you offer a customisation service?

Yes, we do! Our sister brand, AHL Custom, specialises in personalised items to bring your vision to life. You can explore more about our customisation services at AHL Custom on our website.

7. How can I contact customer service?

For any inquiries, please email us at ahlapparel1@gmail.com. Alternatively, you can send us a private message through our social media channels, and we will respond to your query promptly.

8. How can I be notified of upcoming collections, limited edition pieces, and collaborations?

Join the AHL Club to be the first to see sneak peeks, receive exclusive offers, and get the latest updates. Sign up for our mailing list here. Stay connected and never miss out on our exciting new releases!